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How 5yy Handles Your Personal Data

At 5yy, the privacy of your account data is something we take seriously and manage with clear, documented practices built for India.

Data collected only for account operationUPI, Paytm, PhonePe transaction data kept secureYour right to access or delete dataIndia-applicable jurisdiction framingContact path for all privacy requests
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5yy How 5yy Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the personal data we hold about your 5yy account, request a correction, or ask us to delete specific records, our privacy team is reachable through the channels…

Email Privacy Team Send a written request to our dedicated privacy address. Include your registered account email so we can locate your data records quickly and respond within the two-business-day acknowledgement window.
Live Chat Support Open the chat widget on 5yy and tell the agent your request is privacy-related. The agent will escalate it directly to the privacy team and give you a reference number to track the case.
In-Account Request Form Log in, navigate to Account Settings, and find the Data and Privacy section. Submit a structured request form there — this is the fastest route for data-access and deletion requests tied to your account.
HOW WE PROTECT YOUR DATA

Our Data Handling and Security Practices

Every layer of data handling at 5yy — from the moment you enter your UPI ID to the moment a withdrawal is confirmed — runs through encrypted channels.

Encryption at Every Step

All data moving between your device and our servers uses TLS encryption. This covers account login, wallet top-ups via Paytm or PhonePe, and any personal details you submit through the account settings panel.

Cookie Usage and Control

We use session cookies to keep you logged in and analytics cookies to understand which parts of the site you visit most. You can review and adjust cookie preferences in your browser at any time without affecting your account access.

Account Security Measures

Two-step verification is available on every 5yy account. We also monitor for unusual login locations and will alert you by email or SMS if a sign-in occurs from an unrecognised device or region.

Data Retention Periods

Account identity records are retained for the period required by applicable law in the jurisdiction where you access our service. After that period, records are either anonymised or deleted — we do not hold data longer than necessary.

Third-Party Data Sharing Limits

We share your data only with payment processors (UPI, Paytm, PhonePe gateways) and fraud-detection partners, and only to the minimum extent each needs to complete your transaction or protect your account from unauthorised access.

How to Request Changes

Submit a data-access, correction or deletion request via email, live chat or the in-account form. We will confirm receipt within two business days and complete the request within thirty days, sending you written confirmation when done.

Frequently Asked Privacy Questions

These questions cover the points our India account holders ask most often about how their data is collected, stored and managed by 5yy. If your question is not addressed here, reach out through the privacy contact paths listed above and we will respond within two business days.

We collect your name, email address, mobile number and, where required by applicable law, identity verification documents. Payment method details — such as your UPI ID or linked Paytm account — are processed by the respective payment gateway, not stored directly on our servers.

We share data only with the payment processors needed to complete your transactions — UPI, Paytm, PhonePe — and with fraud-detection partners. We do not sell, rent or trade your personal data with any advertising or marketing organisations.

Retention periods depend on local law in the jurisdiction where you access the service. We keep records only for as long as legally required, after which they are anonymised or deleted. You will receive written confirmation once deletion is complete.

Yes. Submit a data-access request via email, live chat or the in-account Data and Privacy form. We will compile a record of the personal data associated with your account and send it to your registered email within thirty calendar days.

Log in and use the Account Settings panel to update basic details such as your email or mobile number. For identity documents or financial records that require manual correction, send a request to the privacy team and include what needs to change.

We use essential session cookies for login continuity and analytics cookies to understand site usage. You can manage or block non-essential cookies through your browser settings. Blocking session cookies may affect your ability to stay logged into your account.

Contact us immediately through live chat or email so our security team can investigate and, if needed, freeze access to your account. Enable two-step verification as an added layer of protection while the investigation is under way.

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