Reference

5yy Terms & Conditions for Your Account

These Terms & Conditions govern every interaction you have with 5yy — from opening your account to placing wagers and requesting withdrawals.

Applies to all account holdersJurisdiction subject to local lawUpdated terms notified by emailEffective on account creationContact us for any clause query
5yy 5yy Terms & Conditions for Your Account
TERMS QUERY CHANNELS

Reach Us About Any Term or Clause

If any clause in these Terms & Conditions is unclear or you believe a specific rule has been applied incorrectly to your account, our support team is available around the clock.

Live Chat Open the chat widget on 5yy.club to raise a terms query directly. Our agents can clarify specific clauses, walk you through account rules, and escalate formal disputes on your behalf.
Email Support Send a written description of your clause concern to our support address. Email suits formal disputes where you need a written record of how a specific term was interpreted and applied.
Help Centre Our Help Centre on 5yy.club hosts a searchable index of policy articles so you can locate the exact clause relevant to your account situation without waiting for an agent.
HOW WE HANDLE POLICY

Account Security, Data and Your Rights Under These Terms

5yy enforces these Terms consistently across all accounts, and we hold ourselves to the same standards we set for you.

Data Handling

We collect only the account data necessary to process deposits via UPI, Paytm, or PhonePe and to verify withdrawals. We do not sell your personal data to third parties under any circumstances.

Cookie Policy

Cookies on 5yy.club are used for session management and lobby performance. You can adjust cookie preferences in your browser, though disabling some may affect how game lobbies and the account dashboard function.

Account Security

Two-step verification is available for all accounts and we strongly recommend enabling it. Suspected unauthorised access should be reported to our live chat immediately; we can suspend the account within minutes.

Record Retention

Account records, transaction logs covering UPI, Paytm, and PhonePe payments, and wagering history are retained for the period required by applicable local law before being securely deleted.

Requesting Changes

To update personal data on your account or request deletion of records, contact our support team via email with your account ID. We process verified data requests within 14 business days.

Dispute Escalation

If a live-chat resolution does not satisfy you, escalate your terms dispute in writing to our compliance team. We provide a written decision within 5 business days of receiving a complete escalation request.

Common Questions About 5yy Terms & Conditions

The questions below address what our Terms & Conditions mean for your account on a day-to-day basis — eligibility, data rights, payment obligations, account closure, and how to raise a formal dispute if something feels wrong.

Eligibility depends entirely on local law in your region. You may open and use an account only where doing so is permitted under applicable local legislation. It is your responsibility to verify this before registering.

We may update these Terms at any time. We notify you by email and by a notice in your account dashboard. Continuing to use the platform after the effective date of the new Terms means you accept the updated version.

You agree to fund your account only through payment methods listed on the platform, such as UPI, Paytm, and PhonePe, and to ensure the account you use belongs to you. Third-party funding is not permitted under these Terms.

Email our support team with your account ID and a clear data access request. We verify your identity first, then send a full data export within 14 business days, covering transaction logs, wagering records, and account details.

On account closure, your personal data is retained for the minimum period required by local law, then securely deleted. We do not use closed-account data for marketing. You can confirm the retention period via email support.

Contact live chat first with your account ID and the specific clause you believe was misapplied. If unresolved, escalate by email to our compliance team. Written decisions are issued within 5 business days of a complete escalation.

Our Terms govern your account and wallet on 5yy.club. Third-party game providers such as Spribe operate under their own end-user terms, which run alongside ours. Both sets apply when you load a third-party game in our lobby.